[vc_row][vc_column][woodmart_title title_width=”80″ tag=”h1″ woodmart_css_id=”633d5d1fc354a” title=”FAQ” subtitle=”frequently asked questions” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzNkNWQxZmMzNTRhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==”][/vc_column][/vc_row][vc_row mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ css=”.vc_custom_1607477775471{margin-bottom: 8vh !important;}”][vc_column][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”9999″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I register?” tab_id=”10e60-9140c6c6-c946″][vc_column_text text_larger=”no” woodmart_inline=”no”]
- Register through our Sign Up page and fill out information box.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I place an order?” tab_id=”1484056430132-f06cc1b5-a7ca0e60-9140c6c6-c946″][vc_column_text text_larger=”no” woodmart_inline=”no”]
Q. How do I place an order with Weed-Deals? Minimum order: $100.00
A. Placing an order is simple! Follow these steps:
- Register or sign in to your account.
- Browse the shop and add your desired products to the cart.
- Go to your cart, review your items, and apply any coupon codes (use FAQ10 for 10% off your next order).
- Proceed to checkout and fill in the shipping address (include if a signature is required or any special delivery instructions in the order notes).
- Review the information and click “Place Order.”
- After checkout, you’ll receive an invoice with your order number and our Interac e-Transfer email details.
- Next, send the full payment to our provided email address, including your order number in the notes.
- Allow up to 24 hours for your e-Transfer to be accepted.
- Once payment is accepted, you’ll get a confirmation email, and your order will be processed.
- Allow one business day for processing, after which you’ll receive an email with a tracking number.
- Track your parcel using the provided tracking number.
For further concerns, feel free to contact our customer service team @ [email protected] , who will be happy to help.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel or edit my order?” tab_id=”1604301563783-528e96e9-f2f3c6c6-c946″][vc_column_text text_larger=”no”]After we receive your order, if you wish to edit your order or address please contact us and we will happy to make the changes.
- email at [email protected]
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if I receive the wrong product?” tab_id=”1604301636270-a9c00c28-b620c6c6-c946″][vc_column_text text_larger=”no” woodmart_inline=”no”]Customer satisfaction is one of our main priorities. Please contact us, or speak with one of our live agents, and we will certainly resolve the problem.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have bulk options?” tab_id=”1484056425804-e857e9fe-0c570e60-9140c6c6-c946″][vc_column_text text_larger=”no” woodmart_inline=”no”]
- Yes we do offer bulk
- Browse our shop Bulk Cannabis category where you will find a very large and affordable selection.
- If you would like to purchase a large order of bulk and would like to discuss a customer order and possible larger discount please contact us at [email protected]
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1607477784031{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][woodmart_title align=”left” size=”medium” tag=”h2″ title=”Payment” woodmart_css_id=”5fd0121143010″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”9999″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What payments methods do you accept?” tab_id=”1607471539964-cf302250-2b872182-3e9f0f2c-a0af”][vc_column_text text_larger=”no”]We accept payments with Interac e-Transfer, Bitcoin and Ethereum if you have any questions regarding payments please e-mail us at [email protected].[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much does shipping cost?” tab_id=”1607471540180-2f3a6018-27482182-3e9f0f2c-a0af”][vc_column_text text_larger=”no” woodmart_inline=”no”]All orders over $199 qualify for free shipping. Orders below $199 are charged a $20 flat rate. We ship to anywhere in Canada.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there a charge for tax?” tab_id=”1607472556613-47ab8138-ad600f2c-a0af”][vc_column_text text_larger=”no”]
No, all of our prices for products are final.
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1607477792618{margin-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][woodmart_title align=”left” size=”medium” tag=”h2″ title=”Shipping, Handling & Tracking” woodmart_css_id=”5fd01f7b9b578″][vc_column_text text_larger=”no”]
We do not offer refunds on parcels that are delivered. We only refund products that are lost in transit.
[/vc_column_text][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”9999″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How will you package my order?” tab_id=”1484056430132-f06cc1b5-a7ca0e60-9140c6c6-c949″][vc_column_text text_larger=”no”]
We vacuum-seal all package eliminating any odor. In addition, we discreetly package every order for maximum privacy.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will you ship my order?” tab_id=”1607″][vc_column_text text_larger=”no” woodmart_inline=”no”]
After receiving payment for your order, we will ship your package within 24 hours! You will receive you tracking a day after it ships.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s the estimated time for delivery?” tab_id=”160″][vc_column_text text_larger=”no”]
Each order is sent with express shipping, ensuring you get your package within 48 hours.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship outside Canda?” tab_id=”1607475072719-c75d9bb4-390a”][vc_column_text text_larger=”no”]We only ship within Canada.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I find my tracking number?” tab_id=”1607475072800-539″][vc_column_text text_larger=”no”]
You’ll receive an e-mail with your tracking number once Canada Post receives your package. Please allow up to 24 hours for your tracking number to appear in their system.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why isn’t my tracking updating on Canada Post?” tab_id=”1607476034578-d8c6ca8a-99d3″][vc_column_text text_larger=”no”]
Your package is still on its way! Occasionally your package may not get scanned until it reaches your destination.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can i change my shipping address?” tab_id=”1607476079469-3069″][vc_column_text text_larger=”no”]
It’s simple, navigate to your account dashboard and click addresses. You can edit your details here.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I don’t want my package safe dropped?” tab_id=”1607476119030-f13ea34e”][vc_column_text text_larger=”no”]
Please leave a note that says “Do not safe drop” at checkout under “Order Notes” at the bottom of the page.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if there’s an issue with my order?” tab_id=”1639697467894-e030b278-cbbe”][woodmart_responsive_text_block size=”custom” woodmart_css_id=”61bbce8b6dd65″ content_width=”100″ inline=”no” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MWJiY2U4YjZkZDY1IiwiZGF0YSI6eyJkZXNrdG9wIjoiMTVweCJ9fQ==”]To open a ticket for any order issues please contact us at [email protected] within 30 days of the order placed date. If you do not open a ticket within 30 days your case will be marked as closed.[/woodmart_responsive_text_block][/vc_tta_section][vc_tta_section title=”What is Package Insurance?” tab_id=”1681430184345-a390f6f6-a6d1″][woodmart_responsive_text_block size=”custom” woodmart_css_id=”643896e123f00″ content_width=”100″ inline=”no” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2NDM4OTZlMTIzZjAwIiwiZGF0YSI6eyJkZXNrdG9wIjoiMTVweCJ9fQ==” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDM4OTZlMTIzZjAwIiwic2hvcnRjb2RlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV90ZXh0X2Jsb2NrIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=”]Package insurance ensures that if your package is lost your package will be replaced. If you do not have insurance and your package is lost or misplaced, we cannot replace your package.[/woodmart_responsive_text_block][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column]